Frequently Asked Questions

Security

Is your system secure?

Yes. Our players are assured of the utmost privacy and security at all times. We make use of 128-bit SSL (Secure Socket Layer) Digital Encryption to protect all of your online transactions and your personal information. For more information please visit our security page.

How safe are my credit card details?

As mentioned above we make use of the most stringent and secure systems to protect your data at all times. All our data is stored on a secure server that cannot be hacked as it uses the most up to date methods of security. More information can be found on our security page.

Will I get a virus from downloading the software?

It would be in our casino's best interests to keep our customers happy, so we would therefore steer very clear of viruses embedded in our software. Still it would be wise to invest in a virus scanner for your own personal safety.

 

Technical

Personal Computer Requirements

This casino is unfortunately not available to players who make use of the Apple Macintosh Operating System. The following criteria need to be met for successful play within the online casino:

• Windows 98 or higher with 1GHz processor or greater (Windows 95 no longer supported)
• Macromedia Flash 7 or above, (when you install the casino the latest version of Flash will be installed on your PC)
• DirectX 1, (when you install the casino the latest version of will be installed on your PC)
• 16 Bit colour video card, 800 X 600 video resolution
• 128Mb of system RAM, 32Mb video memory
• 500Mb of free hard drive space
• Standard mouse and keyboard
• Minimum Internet access with at least 56 KBps connection speed

In addition to this, you should ensure that your PC meets the following specifications:

• 2GHz processor or above
• 256Mb of system RAM
• 64Mb video memory
• 32 Bit colour video card, 800 X 600 video resolution
• 1GB of free hard drive space

How do I download the free software?

Full step by step download instructions can be found on the Download page.

How do I install the free software?

Full step by step instructions on installation can be found on the Installation page.

I have downloaded the file but cannot find it?

If the casino icon is not on your desktop then please try and complete the following steps to locate it: Click on start; search; select files or folders and then type in the casino name: Red Flush Casino, and click “search now.” If the file does not appear then the download did not complete and you will have to download the software again following the steps on the download page. If you do manage to find it, double click on the filename in the search results to install it.

Do I have to download every time I want to play?

No. Once you have saved the downloadable version to your desktop or computer, you will be able to access it in the same way that you would access any program or application on your PC.

I keep losing my connection while trying to download the file?

Unfortunately you will need a continuous connection to successfully download the online casino. If you are trying to download during peak hours then perhaps select an off peak time during the day when the internet is less congested.

I cannot connect to gaming server?

This could be due to one of three different things:

• Your internet connection is very slow – try and play in off peak periods
• Your internet is not connected
• You have a firewall blocking your PC from accessing the games

Why do the Slots keep spinning / Roulette wheel keeps spinning / Cards don't turn over why?

This is more than likely due to your internet connection which is either very slow or has been disconnected. The gaming server will complete your last transaction, and will make it available to view when you log in again.

What is the difference between download and flash casino?

The flash casino can be opened and operated from your web browser, and does not have to be downloaded onto your desktop or PC. However, the downloadable version has more games in the collection, and can be subject to more attractive promotions.

Can I use my account number for both Flash and Download casinos?

Yes. According to the terms and conditions you are only allowed to have one real account per player; however you may use this real account number to log into either a flash account or a downloadable account.

How do I get technical assistance?

Our 24-7 Support Team is equipped to deal with any and all queries that may arise, including technical errors. They will endeavour to do whatever it takes to answer all questions and sort out all problems.

 

Registration

How do I open an account?

Opening an account is a simple case of registering your details when you download the software. When you start the download process you will be prompted to fill in your personal details and open an account. When downloading, you also have the option to register your details at a later stage. If you opted for this choice, then you can still open an account but you will not be able to play for real money. Whenever opting to play for real money you will be prompted to register your details.

I am having problems opening an account.

If you encounter any problems during registration, please check that you have completed all the required fields (those with a * next to them); that you have entered a valid email address; and that you have read and accepted the terms and conditions. If you are still having difficulty, please feel free to make use of the Live Help feature and an agent will assist you with the process.

 

Account Queries

What do I do if I have forgotten my password?

If you have forgotten your password, you can contact our 24-7 Support Team for help. They will ask you for certain personal details in order to determine you are in fact the owner of the account. Once they have confirmed this, you will be able to reset your password.

What do I do if my account has been locked after trying to input my password 3 times?

You have more than likely entered the incorrect password 3 times, and we have automatically locked your account for security purposes. Simply contact our 24-7 Support Team and they will be more than happy to assist you in unlocking the account.

 

Legalities

Am I old enough to legally play at this casino?

To play at our casino you will need to be 18 years or older, or the legal accepted age in your area. For more information on this please consult the terms and conditions.

Where is the Casino based?

Red Flush online casino is based in the British Virgin Islands.

Is the Casino Licensed?

Red Flush online casino is licensed and regulated by the Kahnawake Gaming Commission in Kahnawake.

 

Banking

How do I make a deposit into my account?

Once you have registered a real account with Red Flush, you will be able to make purchases inside the casino. Simply visit the banking page within the casino by clicking on the bank icon in the casino lobby. Choose from a variety of banking methods such as credit cards or web wallets, and you will be requested to load your card or account onto the banking system. Once your card has been loaded successfully, you will be able to purchase credits.

How long does it take to process my deposit / purchase of chips?

Credits or chips will be credited to your account instantly when making use of a credit card, debit card or web wallet. For further information on the banking alternatives, please visit the banking page.

How do I withdraw my winnings?

You can withdraw your winnings by clicking on the bank icon in the casino lobby and then clicking on the withdraw tab in the banking section. Simply select the amount you wish to withdraw, and select your preferred method of withdrawal. Some banking methods don't support both deposits and withdrawals, so make sure you are informed of the details by visiting the banking page of our website. If it is your first time withdrawing from the casino, you might be requested to provide certain documentation to verify your personal details in the interest of personal safety and security.

Are there any limits to how much I can withdraw and how long does it take?

There is no limit to how much you can withdraw. The time frame from withdrawal to receipt of your funds varies from one banking platform to another. We will endeavour to process withdrawals as efficiently as possible. For more information please refer to the withdrawal page.

How can I follow up financial transactions?

You can track the progress and history of all your financial transactions by referring to Cash Check. Cash Check is an online facility that offers you detailed breakdowns of your financial activity within the casino. I made a withdrawal, but have changed my mind.

How can I cancel a withdrawal request?

All withdrawals are placed in a 12 hour pending period before they are processed. This period gives players a substantial amount of time to consider their decision. If this time frame has expired, then simply visit the banking section in the casino and click on the reverse withdrawal tab where you will be able to select the withdrawal you want to reverse.

Why are my purchases being rejected?

There are numerous reasons why your purchases could be being rejected, and it could have nothing to do with your credit balance. Processing via the internet could result in a delay being experienced. In these instances we will immediately reject transactions so as not to process transactions with incomplete data. There are other reasons why this could happen:

• Your billing information does not match your credit card information
• Your credit card company could have set barriers to protect you against fraudulent activity
• Several purchases made in a small space of time could be deemed cause for blocking your card to keep in line with security measures
• If three or more purchases are made from the same merchant, your card could be blocked for your protection

Our casino also has daily and weekly limits applied to credit cards being used in the casino. If this has been reached, you will be blocked from making further purchases until your card is refreshed or you request for it to be. In all instances you should contact our 24-7 Support team to confirm the reasons for your purchases being blocked.

 

Game Play

How fair are the games at your casino?

Players can rest assured that all games within the casino are legitimate and fair. Our casino makes use of Microgaming software that is designed and developed with the highest of industry standards in mind. All Microgaming casinos have a feature called Play Check that allows players to view and review their game play for the previous 72 hours. Every month we will publish reports drawn up by our independent auditors to depict the accuracy and legitimacy of our online casino.

How do you determine which cards are drawn for the games?

This process is carried out with a random number generator (RNG), which is a specially designed program element of the online casino. This program generates a sequence of numbers that correspond to any of the following:

• Various card types
• Dice throws
• Reels spins
• Roulette wheel spins etc

These numbers that have been produced by the RNG will be unpredictable and evenly distributed. Both real accounts and guest accounts experience results based on the effects of the random number generator.

What happens if I am suddenly disconnected from the Internet while I play?

If you are suddenly disconnected from the internet during play, your last play will not be lost. In games such as roulette, blackjack or video poker you should be able to return to the same point where you left off when you are reconnected again. In slots and video slot games, your last play will play through to completion and you will be able to view these results in Play Check.